Testimonials for Frank's Mr. Plumber

Hi, you unblocked my kitchen and lav sink. I've used you in the past and you did a good job. I'll hire you again.

Sharon M. of Tonawanda, NY

Hello, I heard about you through a neighbor and friend. You came out and unplugged my toilet. Your service man (Ed) was very pleasant and helpful.

Lorraine C. of Tonawanda, NY

Hello, I am a repeat customer and because of my positive experience, I hired you again. This time you jetted out my main water line. I will hire you again.

Tim C. of Cheektowaga, NY

Hello, I saw your trucks out on work. When I called, you were prompt in responding to our calls. I had my sewer pipes replaced and the front cement pad replaced. I would recommend your company for future jobs.

Jack G. of Tonawanda, NY

I have been a long time customer of yours. You profided good service, good work and have a good reputation. We can rely on you to do the job well.

Doris C. of Tonawanda, NY

Service call - furnace did not start. I had purchased a furnace from you in 2015. When furnace was installed Nov. 2015, I could feel some warm heat thru vents but over time, did not seem to heat the house (2 bedroom cape). I always used a space heater when I worked from home. May 1, 2017 - furnace did not start. I called for service and Tom W. came the next day. Tom explained my furnace, the carbon monoxide detector then went to work. Tom mentioned low gas pressure, 2 -stage furnace which by the way (high speed didn't work for the first 1.5 years) that I recall. Also, going up the stairs was always cooler as I traveled upward. We also found spare room had wires disconnected to a booster which I was not informed about during installation. I did explain that I don't use that room (over the garage) during winter but should have been made aware. Tom & I reviewed the disconnect and I opted to keep that unplugged for now. The past few days, the house has been warm without any complaints, after Tom W. made his changes. In addition, after a few days passing, Tom gave me a quick call to ask if there were any issues. So, my heat is very good right now and Tom W. went above and beyond to follow-up with a call proving excellent customer service...something that to me personally, seems to by a dying thing. Thank you, Vanessa

Vanessa P. of North Tonawanda, NY

Frank's came to diagnose & fix my dead furnace. James was effective and did the work quickly. Michael D. was personable, professional and knowledgeable. He did a wonderful job. He seemed to have good ethics. A very important part of the service, the number 1 concern for me. I will recommend based on your service and warranties. Thanks again for your service!

Pat H. of North Tonawanda, NY

I needed my cast iron sewer line removed. Your company was professional, prompt, respectful, friendly, and patient with my questions. I appreciate your company. I can depend and trust thta the work is completed to the highest standards. thanks!

Kato K. of North Tonawanda, NY

I had a sewer back-up in my basement and needed the drain line cleaned out. The service technician, Jim Lovegrove, was excellent! He acted in a very professional manner and did the job quickly and efficiently.

Carol B. of North Tonawanda, NY

You installed an expansion tank for our hot water heater. I had prior experience wtih Frank's and your excellent work, prompt service, and great customer service. Ed P., who came to our house and performed the work was very professional and answered all our questions with great knowledge in every aspect.

David and Patricia K. of Pendleton, NY